Booking - Scheduling an appointment as an Agent

• Navigate to your environment, and login.
• Click on the Booking tab
  
  
• Click "Schedule a new call."
  
  
• Select your desired language, and click "Next."
  
  
• Select your Answer from the drop down.
  
  
• Click "Next."
  
  
• Select a date.
  
  
• Select a time slot.
  
  
• Click "Next."
  
  
• Edit the client's basic info.
  
  
• Click "Next."
  
  
• Review the appointment information, and click "Submit."
• Click "OK" to confirm the appointment creation.