---
title: Concierge - Add clients to lobby
description: "Place a client into the Lobby: Navigate to the Concierge Tab  Navigate to your choice location and click on it  Under your location choice, click "Add a Guest"  Enter your client's basic information,"
---

[Skip to content](https://service.invosolutions.com/migration/knowledge/concierge#main-content)

English

Show submenu for translations

[Submit a ticket](https://service.invosolutions.com/migration/knowledge/kb-tickets/new) [Customer portal](https://service.invosolutions.com/tickets)

![Invo\_Primary\_Logo\_Blue\_Black.png\]](https://service.invosolutions.com/hs-fs/hubfs/Invo_Primary_Logo_Blue_Black.png?height=40&name=Invo_Primary_Logo_Blue_Black.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Submit a ticket](https://service.invosolutions.com/migration/knowledge/kb-tickets/new)
- [Customer portal](https://service.invosolutions.com/tickets)
- Home

 Home

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Invo Library](https://service.invosolutions.com/migration/knowledge)
2. [Invo Concierge](https://service.invosolutions.com/migration/knowledge/invo-concierge)

# Concierge - Add clients to lobby

Place a client into the Lobby:

Navigate to the Concierge Tab

![](https://service.invosolutions.com/hubfs/image-png-Jul-07-2023-03-13-54-2573-PM.png)

Navigate to your choice location and click on it

![](https://service.invosolutions.com/hubfs/image-png-Jul-07-2023-03-14-19-0149-PM.png)

Under your location choice, click "Add a Guest"

![](https://service.invosolutions.com/hubfs/image-png-Jul-07-2023-03-15-00-1442-PM.png)

Enter your client's basic information, and click Submit

To place a client into a Kiosk, click on the Kiosk drop down and select which Kiosk you prefer.

![](https://service.invosolutions.com/hubfs/image-png-Jul-07-2023-03-17-26-5467-PM.png)

![](https://service.invosolutions.com/hubfs/image-png-Jul-07-2023-03-17-10-1947-PM.png)

To move the client to an In Person interaction, click on "Handle in person"

![](https://service.invosolutions.com/hubfs/image-png-Jul-07-2023-03-18-51-2084-PM.png)

To unpin and go back back to your location list, click here

![](https://service.invosolutions.com/hubfs/image-png-Jul-07-2023-03-19-22-9086-PM.png)

### Concierge App

<iframe data-hsv-src="https://play.hubspotvideo.com/v/2583726/id/110385543484" referrerpolicy="origin" sandbox="allow-forms allow-scripts allow-same-origin allow-popups" allow="autoplay; fullscreen;" style="position: absolute !important; width: 100% !important; height: 100% !important; left: 0; top: 0; border: 0 none; pointer-events: initial" title="HubSpot Video" loading="lazy" data-hsv-id="110385543484" data-hsv-style="" data-hsv-width="688" data-hsv-height="387" data-hsv-autoplay="false" data-hsv-loop="false" data-hsv-muted="false" data-hsv-hidden-controls="false" data-hsv-full-width="false"></iframe>

 

- [General](https://service.invosolutions.com/migration/knowledge/general)
- [Invo Core](https://service.invosolutions.com/migration/knowledge/invo-core)
- [Invo Text](https://service.invosolutions.com/migration/knowledge/invo-text)
- [Release Notes](https://service.invosolutions.com/migration/knowledge/release-notes)
- [Invo Booking](https://service.invosolutions.com/migration/knowledge/invo-booking)
- [Invo Kiosk](https://service.invosolutions.com/migration/knowledge/invo-kiosk)
- [Invo Chat](https://service.invosolutions.com/migration/knowledge/invo-chat)
- [Training](https://service.invosolutions.com/migration/knowledge/training)
- [Invo Concierge](https://service.invosolutions.com/migration/knowledge/invo-concierge)

[![Invo primary logo](https://service.invosolutions.com/hs-fs/hubfs/Invo_Primary_Logo_Blue_Black.png?width=3750&height=1251&name=Invo_Primary_Logo_Blue_Black.png "Invo primary logo")](https://invosolutions.com)

Copyright © 2026, Invo Solutions

```json
{
  "@context" : "https://schema.org",
  "@type" : "VideoObject",
  "contentUrl" : "https://2583726.fs1.hubspotusercontent-na1.net/hubfs/2583726/Concierge2.mp4",
  "dateModified" : "2023-04-10T19:54:07.151Z",
  "duration" : "PT1M38S",
  "height" : 1080,
  "name" : "Concierge2",
  "thumbnailUrl" : "https://2583726.fs1.hubspotusercontent-na1.net/hubfs/2583726/Concierge2.mp4/medium.jpg",
  "uploadDate" : "2023-04-10T19:53:25.852Z",
  "width" : 1920
}
```